Refund & Cancellation Policy

1. Overview & Transparency Commitment

At Let's Grow Technologies LLC, we prioritize transparent merchant relationships, structured milestone approvals, and clear commercial policies that meet US consumer protection standards.

This Policy describes exactly what is refundable, how to request a refund, and how long it takes. It applies alongside our Terms of Service. Where this Policy and the Terms conflict, the Terms govern on the point of liability and dispute resolution, and this Policy governs on the mechanics of refunds.

2. What Is and Is Not Refundable

For transparency, here is the complete eligibility list:

• Refundable: An initial SaaS subscription within the guarantee period stated in Section 3.
• Refundable: Any milestone payment for work that has not been delivered and signed off.
• Refundable: Any amount paid in excess of the confirmed fee in your proposal or SOW.
• Not refundable: Discovery, architecture, or blueprint fees once the corresponding deliverables have been presented and approved.
• Not refundable: A milestone payment for a milestone that has been reviewed, tested, and signed off.
• Not refundable: Subscription fees for a renewal period that has already begun.
• Not refundable: Third-party costs we have already incurred on your behalf, such as paid licences, cloud spend, or hardware procurement that cannot be recovered.
• Not refundable: Time spent on work that you have already received and approved, including support and maintenance hours.

3. SaaS Subscriptions & Guarantee Period

For our proprietary SaaS platforms and digital subscriptions:

• Initial Subscriptions: New customers are eligible for a full refund of their initial subscription purchase if they are unsatisfied with the service, subject to the period stated in your proposal or SOW.
• Recurring Renewals: You may cancel future recurring charges at any time by contacting our billing desk at least 24 hours prior to the renewal date.
• Prorated Access: Mid-cycle plan cancellations will retain platform access until the conclusion of the paid billing period. Unused time within a period already started is not refunded.
• How to cancel: Send an email to info@letsgrowtechnologies.com with the email address associated with your account and the words "Cancel subscription" in the subject line. There is no separate customer portal to navigate and no cancellation fee.

4. Custom Software Development & Milestone Billing

Custom engineering engagements operate on defined milestone schedules:

• Strategic Blueprint & Discovery: Deposits fund discovery, architecture blueprints, and design systems. Once deliverables are presented and approved, discovery fees are non-refundable.
• Milestone Sign-Off: Milestone invoices are billed upon passing agreed QA acceptance criteria. Once a milestone is reviewed, tested, and signed off, the completed milestone payment is final.
• Project Termination: Either party may terminate an ongoing SOW with 14 days written notice. In such events, the client will only be billed for verified sprint hours and deliverables completed up to the date of notice. Any amount already paid for work not performed is refunded.
• Delivery Commitment: Where your proposal or SOW states a delivery timeline, we work to that timeline. If we cannot meet a stated delivery date, we will notify you in writing and offer you the choice to accept a revised date or cancel the affected milestone for a full refund of the amount paid for it.

5. How to Request a Refund

Send your request by email to info@letsgrowtechnologies.com with the subject line "Refund Request" and include:

• The name and email address on the account or invoice.
• The invoice number or order number.
• The amount you are requesting and the reason for the request.

The refund clock starts when we receive a complete request. We will confirm receipt in writing within two (2) business days and will either approve the request or explain what is preventing approval.

6. Refund Processing Windows

Approved refunds are issued to the original payment method as soon as possible following approval. Your bank or card issuer then takes additional time to post the credit to your statement, typically 3–10 additional business days. That posting time is outside our control and is not counted against the deadline above.

We refund to the original payment method only. We do not issue store credit, credit toward future work, or any other form of credit in place of a refund.

7. Disputes & Chargebacks

If you believe a charge is incorrect, contact our billing desk first. We will investigate and resolve the matter directly with you.

We do not discourage, penalize, or obstruct a chargeback. Nothing in this Policy limits your right to dispute a charge with your bank or card issuer, and doing so will not affect your standing with us. We are subject to the card network rules on chargeback monitoring and cooperate with legitimate disputes.

8. Dedicated Billing Support

If you have questions regarding an invoice or wish to submit a refund inquiry, please reach out to our finance desk:

See also our Terms of Service and Privacy Policy.