Terms of Service

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you (whether personally or on behalf of an entity) and Let's Grow Technologies LLC ("Company", "we", "us", or "our"), concerning your access to and use of our software development services, websites, mobile applications, and multi-tenant SaaS platforms.

By submitting a project request, quote request, order, or job application through this website, entering into a Statement of Work with us, or otherwise using our services, you agree to these Terms and to our Refund & Cancellation Policy. If you accept on behalf of an entity, you represent that you have authority to bind that entity, and "you" includes that entity.

These Terms apply to business and commercial engagements. Where an individual engages our services purely for personal, family, or household use, any consumer protection rights that cannot lawfully be waived continue to apply.

2. Scope of Services & SOW Governance

Software development projects are governed by individual Statements of Work (SOW) or Sprint Contracts. Each SOW specifies technical architecture, milestone deliverables, acceptance criteria, delivery timelines, and associated milestone fees.

Where a project SOW conflicts with these Terms, the SOW controls on the specific subject matter it addresses, and these Terms continue to govern everything else.

3. Order, Quote & Invoice Process

Our website checkout is a request-for-proposal flow, not a card checkout. The process is:

• Step 1 — Request. You submit a request through the checkout page stating the engagement package, your contact details, and a project brief. No payment is collected at this stage and no commitment to purchase is created.
• Step 2 — Scoped proposal. We review your brief and issue a written proposal confirming scope, deliverables, acceptance criteria, timeline, and the exact fee for your engagement. Fees quoted on the website are indicative ranges; the confirmed fee is the amount stated in your proposal or SOW.
• Step 3 — Invoice. We issue an invoice for the confirmed amount. Payment is made through our payment processor. We never receive or store your full card number.
• Step 4 — Delivery. Work begins per the agreed milestone plan. Milestone invoices become due as described in your SOW.

Discovery, architecture, and blueprint fees are non-refundable once the corresponding deliverables have been presented and approved, as described in the Refund & Cancellation Policy.

4. Intellectual Property Rights (100% Client Ownership)

Upon full settlement of agreed milestone invoices, all custom source code, documentation, designs, and architectural assets created specifically for the client are 100% transferred to the client. We retain no proprietary lock-in on custom client deliverables.

We retain ownership of our pre-existing tools, libraries, frameworks, and internal know-how, and grant you a perpetual, non-exclusive license to use any of these that are embedded in your deliverables. We may reuse generalized know-how, patterns, and non-project-specific techniques.

5. SaaS Subscriptions & Payment Processing

For subscription SaaS products, recurring billing is handled securely via our payment processor. Subscriptions renew automatically at the end of each billing cycle (monthly or annual) unless cancelled before the renewal date. All pricing is displayed in USD.

You can cancel a subscription at any time by contacting our billing desk at info@letsgrowtechnologies.com with the email address associated with your account. Cancellation requests received at least 24 hours before the renewal date take effect before the next charge. If we do not receive a cancellation request in time, the subscription renews and the renewal fee is non-refundable, except where our Refund & Cancellation Policy provides otherwise.

We may change subscription pricing with at least 30 days' notice before the next renewal. We do not increase the price of a subscription mid-cycle.

6. Service Level Agreement (SLA) & Uptime

We guarantee a 99.9% uptime standard for our cloud-hosted SaaS solutions and dedicated production environments, excluding scheduled maintenance windows announced at least 48 hours in advance.

Service credits for a failure to meet this commitment are the sole and exclusive remedy for downtime, and are provided at our discretion. A service credit is not available for outages caused by events outside our reasonable control, your own equipment or network, or your use of the services in an unsupported manner.

7. Limitation of Liability

Except for your payment obligations, and except for obligations that cannot lawfully be limited, neither party is liable for indirect, incidental, special, punitive, or consequential damages, or for lost profits, revenue, or data, arising out of these Terms or an SOW, even if the possibility of such damages was known.

Each party's aggregate liability arising out of or relating to these Terms or an SOW is limited to the total fees paid by you to us under the applicable SOW in the twelve (12) months preceding the event giving rise to the claim. Neither party is liable for any liability that cannot lawfully be limited under applicable law, including liability for fraud, willful misconduct, or gross negligence.

9. Changes to These Terms

We may update these Terms from time to time. The version in effect when you submit a request or enter into an SOW governs that engagement. We post the revised Terms on this page with an updated effective date, and we notify you by email at least 30 days before a material change takes effect if you have an active subscription. Continuing to use the services after the effective date of a change means you accept the revised Terms.

10. Compliance with Law

Each party shall comply with all laws applicable to its business and its performance under these Terms, including privacy and data protection law, export control law, sanctions law, and anti-corruption law. We are not obliged to perform any activity that would place us in breach of applicable law.

11. Force Majeure, Severability, Assignment & Entire Agreement

Force majeure. Neither party is liable for a failure or delay in performance caused by an event beyond its reasonable control, including acts of God, natural disaster, war, terrorism, civil unrest, epidemic, government action, labor dispute, utility or telecommunications failure, or cyberattack. Payment obligations are not excused.

Severability. If a provision of these Terms is held unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions remain in effect.

Assignment. Neither party may assign these Terms without the other's prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all assets, provided the assignee assumes our obligations in writing. We may assign these Terms to an affiliate or in connection with a corporate reorganization.

Entire agreement. These Terms, the applicable SOW, and any order form together constitute the entire agreement between the parties and supersede all prior or contemporaneous understandings on their subject matter.

12. Corporate Contact Information

See also our Privacy Policy and Refund & Cancellation Policy.